FAQ
Orders & Shipping
Where are items sent from?
All items are sourced and sent directly from verified international suppliers through our intermediation service.
How long does delivery take?
Average delivery time is 7–20 business days depending on the country of origin.
Are customs fees included?
Yes, all customs duties, import taxes, and fees are included in the product price.
How much is shipping?
Shipping starts at €4.99. Orders over €49 ship free within continental Portugal.
Returns & Cancellations
Can I cancel my order?
Orders cannot be canceled once processing begins. If you contact us immediately after purchase, we’ll check if cancellation is still possible.
Can I return a product?
Returns are accepted only if approved by the original seller or brand and if the product remains unopened.
How do I request a return?
Email support@makephoria.com within 7 days of delivery with your order number and photos (if applicable).
Products & Authenticity
Are the products genuine?
Yes. Makephoria only sources items from official and verified international retailers.
Are Makephoria products EU-registered?
Makephoria acts as an intermediary and forwarding service. Product compliance and safety are the responsibility of the original manufacturer.
Payments
Which payment methods are accepted?
We accept Visa, Mastercard, MBWay, and other secure payment methods available at checkout.
Is payment secure?
Yes. All transactions are processed through a PCI-compliant payment gateway using SSL encryption.